Privacy Policy

Last updated: January 2025

Raleigh EcoPallet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at raleigh-ecopallet.com and use our services. Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information in several ways when you interact with our website and services:

Information You Provide Directly

When you submit a contact form, request a quote, or communicate with us by phone or email, we collect the information you provide. This may include:

• First and last name
• Email address
• Phone number
• Company name
• City, state, and postal code
• Details about your pallet needs (product type, grade, quantity, service requested)
• Any additional information you include in message fields

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website (how you found us)
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for our products and services
• To fulfill pallet orders, schedule deliveries, and manage your account
• To communicate with you about your orders, deliveries, and account status
• To send you relevant information about our products, services, and promotions (with your consent)
• To improve our website, services, and customer experience
• To analyze website usage patterns and optimize our content
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure the security of our website and services

We will never sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information as described in the "Third-Party Services" section below.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Types of cookies we may use include:

• Essential cookies: Required for basic website functionality such as page navigation and form submission. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (pages visited, time on site, bounce rate).
• Functional cookies: Remember your preferences and settings to improve your experience on return visits.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect website functionality. For analytics cookies, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Third-Party Services

We use the following types of third-party services in our operations:

• Lead management: Form submissions are processed through our secure lead management system for efficient response and follow-up.
• Website analytics: We may use analytics services to understand website usage patterns and improve our content and user experience.
• Website hosting: Our website is hosted on infrastructure provided by reputable hosting services with appropriate security measures.
• Communication tools: We may use email and phone communication platforms to manage customer interactions.

Each third-party service provider has their own privacy policy governing how they handle data. We select service providers that maintain appropriate security standards and data protection practices. We share only the minimum information necessary for each service to function.

5. Data Storage and Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it:

• All form submissions are transmitted using SSL/TLS encryption (HTTPS)
• Data is stored in secure cloud-based systems with access controls
• Access to personal information is restricted to authorized team members who need it to perform their duties
• We regularly review our security practices and update them as needed
• Our third-party service providers are required to maintain appropriate security standards

While we implement reasonable security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Specifically: contact form submissions and quote requests are retained for the duration of the business relationship and for a reasonable period afterward (typically 3 years) to facilitate future orders and service history. Website analytics data is retained in anonymized form and does not identify individual users. If you request deletion of your information, we will process the request within 30 days, subject to any legal obligations requiring us to retain certain records.

7. Your Rights Under CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request that we disclose what personal information we collect, use, and share about you.
• Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: We do not sell personal information to third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at the email address provided below. We will verify your identity and respond to your request within 45 days as required by law.

8. Your General Privacy Rights

Regardless of your location, you have the following rights regarding your personal information:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Request a copy of your personal information in a portable format
• Object to processing of your personal information for specific purposes

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed at children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may provide additional notice through our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us About Privacy

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently. We will acknowledge your inquiry within 2 business days and provide a substantive response within 30 days.